Terms and Conditions

Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. Where we supply goods, these must be of satisfactory quality, fit for purpose, and as described. These statutory rights cannot be excluded or limited.

If you are purchasing as a consumer (not for business purposes), you have additional protections under UK consumer law that apply regardless of these terms.

Any terms or conditions sought to be imposed by either party shall not be incorporated into the Contract and shall have no effect unless agreed to in writing by the other party.

We may, as your agent, directly or through an intermediary ask another contractor ("Third Party Contractor") to carry out some or all of any work which you instruct us to carry out for you. We shall pay the reasonable charges of Third Party Contractors on your behalf and recharge them to you with our own fees. We will ensure that the Third Party Contractor fees which are recharged to you are in line with the fees we will have quoted to you, had we done the work ourselves. We will take all reasonable care in selecting and instructing a Third Party Contractor.

The price for the supply of goods and services is set at the point of making the order and confirmed in your written quotation. Prices are exclusive of Value Added Tax (VAT), which shall be charged at the rate prevailing at the relevant tax point.

Our VAT Registration Number is 178 7286 83.

We will provide you with an itemised quotation before you commit to any order. This quotation will detail all charges, including labour, materials, and delivery where applicable.

If the cost to us of carrying out the work is subsequently increased by reason of increases in the cost of materials and/or labour and/or any other factor outside our control, we shall notify you in writing before undertaking any work to which the increase will apply. You will have the right to accept the increased price or cancel the order without penalty (if we are in material breach of contract).

A deposit of 50% of the total order value is required immediately upon order confirmation to secure your production slot. Production will not commence until this deposit is received as cleared funds.

This 50% deposit structure applies to ABJ Kitchens & Bedrooms Ltd Bespoke Furniture. Other goods may require full payment at the time of ordering, as stated in your quotation.

In the event of cancellation by you, the deposit is refundable less our reasonable documented costs and losses incurred up to the point of cancellation (including but not limited to materials ordered, design work, and production scheduling). We will provide a breakdown of any retained amount upon request. You will only be refunded the deposit in full if we are unable to fulfil the order through no fault of your own.

Invoiced amounts shall be due and payable as set out in sections 4.1 and 4.3 above. Payment must be made within the timescales specified in your order confirmation.

The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the specified period shall entitle us to suspend delivery and/or installation and may result in cancellation of your order.

We reserve the right to charge for costs and expenses incurred in recovering late payments, and to charge interest on overdue amounts at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% plus Bank of England base rate).

We will deliver the goods to the address you specify in your order. Delivery of the goods must be made within 7 days of us receiving the goods into our workshop, unless otherwise agreed. You must take delivery of the goods within 14 days of the goods being delivered to our workshop.

We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. Such delays shall not entitle you to cancel the order or claim damages.

It is important that the delivery address you provide is accurate. Please be precise about where you would like the goods left if you are out when we deliver.

As soon as we have delivered the goods to your specified delivery address, you will be responsible for them. We will not be liable for their loss, destruction, or damage after delivery (unless caused by our negligence). Therefore, you should take necessary steps to insure the items for their full replacement value.

If you delay a delivery, our responsibility for everything other than damage due to our negligence will end on the date we agreed to deliver them.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).

All goods will remain the property of ABJ Kitchens & Bedrooms Ltd until payment has been received in full. Goods supplied are not for resale. If payment is not made in full within the timescale specified, we reserve the right to recover the goods.

We will manufacture and install the items within a reasonable time. For bespoke items, manufacturing typically takes 6-10 weeks from receipt of deposit, though this may vary depending on complexity and current workload.

If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what if any work is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonably practicable.

We warrant that the services performed under this Agreement shall be performed using reasonable skill and care, and of a quality conforming to generally accepted industry standards and practices.

If you require us to discontinue the work, you shall only be required to pay us for the work already carried out and costs incurred, up to the point of discontinuation.

We warrant that as from the date of delivery for a period of 12 months, the goods and all their component parts, where applicable, are free from any defects in design, workmanship, construction, or materials. This warranty covers manufacturing defects and workmanship.

Any additional warranties described in the specification document are manufacturers' warranties only. We will facilitate claims with manufacturers but are not responsible for their administration.

To make a warranty claim under our 12-month warranty, you must notify us in writing within 30 days of discovering the defect. We will investigate and remedy any valid defects at no cost to you. Where goods are defective and cannot be satisfactorily repaired, we will replace them at no cost. This 30-day notification period applies only to our commercial warranty. Your statutory rights under the Consumer Rights Act 2015 (including up to 6 years to claim for latent defects) remain fully unaffected.

If you are a consumer and the goods are not bespoke or personalised, you have the right to cancel this Agreement by sending written notice (email or post) no later than 14 days after the date on which the order was placed (the "cooling-off period").

For bespoke, made-to-order furniture that is customised to your specifications, the 14-day cooling-off right does not apply under Regulation 28 of the Consumer Contracts Regulations 2013, provided you have been informed in writing and have given explicit consent before the contract is concluded. This consent is recorded on your signed quotation/order form.

If you request cancellation after production has commenced (or after the 14-day cooling-off period for non-bespoke goods), we have the right to retain a proportion of your deposit equivalent to our reasonable documented losses incurred, unless we are in material breach of contract.

You will be responsible for the cost and risk of returning the goods if you cancel during the cooling-off period. Goods must be returned in the condition they were in when delivered to you (fair wear and tear excepted) within 14 days of notification of cancellation.

If you cancel before goods are dispatched, you must not unpack the goods when they are received and must send them back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling this Agreement, any deposits paid will be refunded to your original payment method as soon as possible and in any event within 30 days of your cancellation notice, PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you.

If you do not return the goods or do not pay the reasonable costs of delivery, we will be entitled to deduct the direct costs of recovering the goods and restocking from the amount to be refunded to you. You will be refunded for the costs incurred in returning faulty or unsatisfactory goods.

We reserve the right to cancel the Agreement between us if: (a) we have insufficient stock to deliver the goods you have ordered; (b) we do not deliver to your area; or (c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. In such cases, you will receive a full refund of any sums paid.

If any part of these terms and conditions is found to be unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.

Nothing in this Agreement shall exclude or limit the Company's liability for death or personal injury resulting from the Company's negligence or that of its employees, agents or sub-contractors.

Except for death or personal injury caused by our negligent acts or omissions, we shall only be liable for any loss or damage which is a reasonably foreseeable consequence of a breach of this Agreement and for the cost of repair or replacement of defective goods. Our total liability in contract, tort (including negligence), or otherwise shall not exceed the total contract value.

You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach or default in the discharge of your obligations.

Where we need to carry out work on your premises and/or install equipment, we will not accept liability for the cost of repairing or replacing parts of your existing system which occur due to faults in your system unless we have been negligent in not realising that such damage may occur or in the way we did the work. We recommend you obtain a survey of your existing system before we commence work.

In the event of our losing or damaging your goods, we will pay for the reasonable costs of the repair or replacement (less wear or tear) of the item or provide you with a full refund at current replacement cost if we have been negligent.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or in connection with this Agreement.

Before initiating legal proceedings, we encourage both parties to attempt to resolve any dispute amicably through our complaints procedure (see Section 16 below).

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

To protect your own interests, please read these conditions carefully before placing your order. If you are uncertain as to your rights under them or you want any explanation about them, please contact our customer queries department at the address and telephone number set out below.

If you are unhappy with any aspect of our service, please contact the office on 01733 686767 or email info@abjkitchensandbedrooms.co.uk. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.

Address: 3 Brassey Close, Peterborough, PE1 2AZ

In the unfortunate event that you wish to raise a grievance regarding our products or services, we kindly request that initial contact be made either via telephone on 01733 686767 or in writing by email to info@abjkitchensandbedrooms.co.uk, clearly outlining the nature of the issue.

Upon receipt of your correspondence, a formal acknowledgment will be issued within 24 hours, confirming that your concerns have been received and are under review.

An internal investigation will then be conducted within a further 24 to 48 hours, contingent upon the complexity and circumstances of the matter raised.

Should the issue involve a fault attributable to a third-party manufacturer, we shall liaise directly with the relevant party to seek clarification and facilitate an appropriate resolution.

Following our investigation, we shall make contact to apprise you of the findings and to propose a range of potential remedies or corrective actions, with the aim of reaching a mutually satisfactory conclusion.

Where remedial works are deemed necessary, we shall agree upon a convenient date and time to attend the premises and undertake any required rectification.

If you remain unsatisfied with our response and wish to escalate your complaint further, you may contact The Furniture Ombudsman (our registered ADR provider). Full details are available at www.thefurnitureombudsman.org or by calling 020 3141 8139.

We reserve the right to make minor changes to this Agreement from time to time. Any major changes will only be made with your agreement. We will notify you of any material changes by email or by posting the updated terms on our website at least 30 days before they come into effect. Your continued use of our services after such notice constitutes your acceptance of the amended terms.

We take your privacy seriously and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

You consent to the computer storage and processing of your personal data by us in connection with this Agreement for the purposes of: (a) fulfilling your order; (b) communication regarding your purchase; (c) invoice and payment processing; (d) warranty administration; and (e) our legitimate business interests including credit control.

Your personal data may be transmitted across the company and its business partners (such as delivery partners, installation contractors, and payment processors) only for the specific purposes outlined above and in accordance with GDPR requirements.

We will not use your personal data for marketing purposes unless you have explicitly consented to do so. You can opt-out of marketing communications at any time.

If you breach this Agreement and legal action becomes necessary, your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures and legal processes.

For full details of how we process your personal data, your rights, and how long we retain your information, please refer to our separate Privacy Policy, available on our website or upon request.

You have the right to: (a) access your personal data; (b) request correction of inaccurate data; (c) request deletion of your data; (d) restrict processing; and (e) data portability. To exercise any of these rights, please contact us at info@abjkitchensandbedrooms.co.uk.

We strongly recommend that you obtain buildings insurance to cover the value of items once delivered to your premises. Once goods have been delivered to your specified address, they are at your risk and responsibility. Insurance should cover loss, damage, and theft.

We also recommend that you obtain a professional survey of your existing systems before we commence any installation work. This will help identify any potential issues with your existing structure or systems that could be affected by our work.

We shall not be liable for any failure to perform our obligations under this Agreement to the extent that such failure is caused by circumstances beyond our reasonable control, including but not limited to: war, natural disasters, severe weather, pandemics, industrial action, supply chain disruptions, or government action. In such events, we will contact you to agree on revised timescales or alternative arrangements.

Company Name: AB Joinery Kitchens & Bedrooms Limited

Company Registration Number: 11100736

VAT Registration Number: 178 7286 83

Address: 3 Brassey Close, Peterborough, PE1 2AZ

Telephone: 01733 686767

Email: info@abjkitchensandbedrooms.co.uk

AB Joinery Kitchens & Bedrooms Limited is an introducer appointed representative of Ideal Sales Solutions Ltd T/A Ideal4Finance. Ideal Sales Solutions is a credit broker and not a lender (FRN 703401). Finance available subject to status. For details of our credit terms and finance options, please ask in store or contact us directly.